Use our extensive online resources for self-service Tectia product support. If you cannot find the information that you are looking for, you can request assistance from our support team.
Tectia Technical Services Engineers work closely with our development teams to provide professional technical support for our customers.
Please note that technical support is available only to commercial users with a valid support agreement.
If you would like to learn more about available Tectia Support Service Plans, please see the
Service Descriptions.
Evaluation and Presales Support
If you need assistance during your evaluation period, please fill in the
Sales Inquiry Form.
Commercial Product Support
If you have a valid support agreement, you can submit support requests, bug reports, and feature requests via our Support Site at
support.tectia.com. To receive a prompt reply to your request, be sure to provide all the requested information.
The Primary Technical Contact Persons of customers with a valid support contract have received their username and password to login to the Support Site and manage other accounts for their company. Please log into the Support Site with the valid username and password.
Community Support
Tectia Answers is a community website for posting questions and answers related to Tectia solutions. The site can be found at
answers.tectia.com.
This is your forum for finding help from the Tectia user community and for sharing your expertise and use scenarios for Tectia solutions.
We encourage you to participate on this community site by asking and answering questions that you find useful and valuable.